Bulbi Reviews

Always had great service from Bulb. The customer service was great and the communication was great via email always keeping you up to date. Sorry to be loosing them as our provider

Left bulb for british gas for a better tariff.
However, I unfortunately topped up the wrong key (bulb key)
Still waiting for my refund 6 weeks later and ignoring all my correspondence.
Disgusting!!!

Called up 6 times today hung up on every time. This is beyond a joke. I am not able to pay what bulb has put my account payment too. And im getting no help. Only hung up on. I have a screenshot from step change to say i should pay £1 more, that i emailed in. Its impossible for me to pay more as my circumstances haven't changed. I wasnt even being argumentative or anything but was still hung up on while " going to the next department" god knows where a go from here

Please dont tell me to call when use are are hanging up on everyone

Never had a issue until I put a complaint in about the warm home discount always got it but not this year no help what so ever I'm on a low income took over 2 weeks just to b given a number I've already rang n that's it useless

I was talking to a lady (unfortunately didn't ask her name on time) and after 15 minutes she hung up on me! Called again waiting a while before being connected to another lady who was so so rude! She could not find my name on the account when the previous lady found my name ok! I had to register myself again!? How is this possible?The lady was very unpolite and kept repeating the same thing over and over as if I had some problems understanding, I kept calm as I believe if they are rude you should just emphasise with them as they probably hate their jobs!I never experience such horrible customer service from an energy provider! I would consider changing to a different provider just for their horrible nasty customer service!

My Day and Night meter readings have been transposed since the account was opened and, despite numerous exchange of emails, Bulb seem incapable of resolving the problem, never mind organising a refund for overcharging.

Bulb has gone down, customer service keeps cutting me off. I have a large amount sitting on my account, for years of being with them. I still have direct debit set up, I’ve asked for my money back and it’s like, they want to keep it. Since 20th of January, I’ve still not received a refund.

Now, they’ve charged me nearly £400 for 1 month of use, i live by myself. It’s like octopus taking over, has had a negative impact on them.

I am extremely disappointed with the lack of helpfulness provided by your customer service department. The smart meter in my home indicates a bill of 100 GBP for gas in January, plus 70 GBP for electricity, however, I have been invoiced for 270 GBP. When I enquired as to why the smart meter did not reflect the bill I received, I was informed that it may take a few days to fully update. It is now the 7th of the month and the smart meter still does not reflect the bill sent for January.

I am considering switching energy suppliers to one that uses traditional methods, such as manually sending in my readings. The inefficiency and apparent inaccuracies in your billing process are unacceptable and I expect a prompt resolution to this issue.

I eagerly await your response.

Sincerely,

I called bulb early December 22 to have my gas meter removed and haven't heard anything about it yet.
The call was around an hour to speak to the adviser and set it up for removal.
I'm paying for my gas meter (nearly 5 years) and have never used it.

WROTE A REVIEW ON HOW POOR THEIR CUSTOMER SERVICE IS - KEEP CALLING AND GETTING CUT OFF AFTER 30 SECONDS OF SPEAKING TO SOMEONE.

THEY THEN EMAIL ME FOR MY PERSONAL INFO THREATENING TO TAKE MY REVIEW OFF.

MAYBE CONCENTRATE ON YOUR CUSTOMER SERVICE AND PHONE LINES - ABSOLUTE JOKE!!!

I give my meter readings every last day of the month and get accurate billing. Really happy with that and then they change to Octopus.. Now I get an email saying we will take the estimated reading even though I gave my meter reading. What is the point of being on time when 3 days later you say we will take our estimated one??? Will see if sending my reading in later will work but at the moment they just take what they think which is all ways more than actual usage so far

Absolutely loved Bulb compared to other companies. The app was so easy to use, and the language so clear and easy to understand. Changing payments, for example, took seconds. Good to know the company is environmentally conscious too, which is what first attracted me to Bulb.

Customer Service is atrocious. I keep contacting them to tell them there is no way my studio flat is consuming that much energy per month. All I asked them is to send someone over to make some checks.They keep sending me bills.

My energy bills have gone up from £100 a month to over £400 this month. Bulb also took estimated meter readings based on November when I updated them with correct readings at the beginning of January. I work from home and have been using a hot water bottle to keep me warm at my desk since the price rises. There is no way I can afford £400 a month on my low salary. I'm thankful I don't have kids to keep fed and warm.

Absolutely disgusted with Bulb. After an error by them not had EBSS payment for 3 months. Chased this numerous times and told the 'team' are dealing with it. This is not acceptable. And I am not the only one judging by the Bulb community posts. How are they getting away with keeping hold of government money that's not theirs!!!